This Privacy Policy explains how I Am Darren Cooper Limited (trading as iamdarrencooper and The Cooper Method) collects, uses, stores, and protects your personal data when you use our website, coaching app, and services.
We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
1. Who we are
Data Controller: I Am Darren Cooper Limited (trading as iamdarrencooper and The Cooper Method), company number 17302118, registered in England & Wales. Registered office: 71-75 Shelton Street, London, WC2H 9JQ.
Website: iamdarrencooper.com
Email: team@iamdarrencooper.com
We decide how and why your personal data is used, so we are the data controller. The Cooper Method app is run for us by Scraler (Ontwikkelingsmaatschappij Boudewijn B.V., the Netherlands), which processes app data on our behalf and only on our instructions.
If you have any questions about how we handle your data, contact us at the email above.
2. What data we collect
2.1 Data you give us directly
- Contact and account details: your name and email address, and, if you choose to give them, your phone number and postal address (for example for billing or in-person coaching).
- Profile details: your date of birth or age, and gender, where you provide them.
- Health and fitness information: your goals, training history, injuries, health conditions, medication, height, weight, body measurements, body fat percentage, workout and training logs, food and nutrition logs, habits, and check-in answers.
- Photos, videos and audio: progress photos, form-check videos, and voice notes you upload or send in the app.
- Messages: in-app chat with your coach (included with Method and Full Access only), and anything you send us by email or WhatsApp.
- Support requests: anything you send us when you ask for help.
- Bookings: sessions and appointments you book through the app or Calendly, which may appear as calendar events in the app.
- Payment and purchase information: your subscription and purchase history. Card payments are handled by Stripe. We never see or store your full card details.
- Other content you choose to add, such as notes and comments.
2.2 Data we collect automatically
- Your user ID and device identifiers, used to keep you logged in, send you notifications, and keep your account secure.
- App usage data, such as sessions, features used, and log-in times.
- We do not use crash reporting, analytics or advertising tools in the app. Push notifications are delivered through Google Firebase (on Android) and Expo, which also delivers app updates.
- Website analytics data (pages visited, time on site, browser type), collected only where you have given consent via our cookie banner.
2.3 Data from third parties
Booking data from Calendly when you schedule a call. Payment confirmation data from Stripe. Community data from Skool if you join The Cooper Method community.
2.4 Health and activity data from connected apps and devices
If you choose to connect them, the app can sync health and fitness data from Apple Health (on iOS) and Google Health Connect (on Android). Depending on the permissions you grant, this may include step count, distance, active calories burned, heart rate, and sleep duration. You control which data you connect, and you can disconnect or revoke access at any time in your device settings. Wearables can only share data with the app through Apple Health or Health Connect.
3. How we use your data
We use your data to: deliver your coaching programme and personalise your plans, run the app and its features, track and display your progress over time, communicate with you about your progress and your subscription, process payments and manage your account, send service-related emails and notifications (confirmations, reminders, check-in prompts, updates), keep our services secure and prevent fraud, improve our website, app, and services, and comply with legal obligations.
We do NOT use your data for: selling to third-party marketers, advertising inside the app, automated decision-making that has legal or significant effects on you without human review, or any purpose incompatible with those listed above.
4. Legal basis for processing
Contract: processing is necessary to deliver your coaching services and the app. Legitimate interests: keeping our services secure, preventing fraud, improving our services, and communicating with clients. Legal obligation: where required by UK law, for example keeping financial records. Consent: for marketing communications and non-essential cookies. Explicit consent: for special category health data, and for using AI-assisted features on your data (see Section 6). You can withdraw consent at any time.
5. Health data
Some information you share with us, such as health conditions, injuries, medication, hormone data, or the health and activity data you sync from connected apps and devices, is classified as Special Category Data under UK GDPR.
We collect this only with your explicit consent. It is used solely to deliver your coaching and the app, and to keep you safe. Only Darren Cooper, authorised team members, and the processors that run our services (listed in Section 8) can access it. It is never sold, never used for advertising, and never shared with anyone else without your permission.
Progress and check-in photos get the same protection. They are seen only by you and your coach, and they are never reviewed by AI tools unless you give separate, explicit consent for that.
6. AI-assisted features
The app platform includes features that use artificial intelligence. For example, they can suggest meal plans and recipes, or summarise your check-ins and logs so your coach can review them faster. Darren may also use AI tools to help prepare plans and draft replies.
- We only use AI features on your data where you have agreed to it, which you do during onboarding in the app. You can withdraw this consent at any time by emailing us. It will not affect your access to the rest of the app.
- Darren reviews AI-assisted work before it is used in your coaching. Any personal message you receive from your coach is approved by Darren before it is sent.
- No decision with legal or similarly significant effects is made about you by automated means alone.
- AI tools never make payments, issue refunds, or change your subscription.
- AI providers process your data only to deliver these features, under contract, and do not use it to train their models. The app's AI features are powered by Google (Gemini) and Anthropic (Claude), processed in the United States under each provider's data processing terms and Standard Contractual Clauses.
AI suggestions such as meal plans and nutrition values are estimates, not medical or dietary advice. See our Health & Services Disclaimer.
7. Google Health Connect and Apple Health
If you choose to connect them, the app lets you sync fitness and health data from Google Health Connect (on Android) and Apple Health (on iOS), such as steps, distance, active calories, heart rate, and sleep.
Our use of information received through Health Connect and Apple Health follows the Google Health Connect Permissions policy and Apple Health guidelines, including their Limited Use requirements:
- We only access and use this data to provide, maintain, and improve the core fitness coaching and tracking features of the app.
- We do not transfer, sell, or disclose your Health Connect or Apple Health data to any third party, including data brokers, advertising networks, or information aggregators.
- We do not use this data for personalised advertising, retargeting, or user profiling.
- We only read the data you give us permission to connect, and you can revoke that permission at any time in your device settings.
Any health or activity data synced in this way is treated as Special Category Data and handled in line with Section 5 above.
8. Who we share your data with
We only share your data with trusted service providers we need to run our business. They act as processors on our behalf, unless stated otherwise:
- Scraler (Ontwikkelingsmaatschappij Boudewijn B.V., the Netherlands): our coaching app platform, including secure hosting in the European Union, in-app messaging, check-ins, bookings, and AI-assisted features. Scraler uses its own sub-processors, including Google (Gemini AI and Firebase push notifications), Anthropic (Claude AI) and Expo (push notifications and app updates). The full list is at scraler.com/privacy-policy.
- Cloudflare: website hosting, DNS and security (cloudflare.com/privacypolicy).
- Formspree: contact form processing (formspree.io/legal/privacy-policy).
- MailerLite: email marketing and newsletter delivery (mailerlite.com/legal/privacy-policy).
- Tally: online forms, including intake and consent forms (tally.so/help/privacy-policy).
- Stripe: payment processing for subscriptions bought on our website and in our app checkout (stripe.com/privacy). Stripe is also an independent controller for some payment data, for example for fraud prevention and its own legal obligations.
- Apple and Google: app distribution and push notifications. If you connect Apple Health or Google Health Connect, that data is handled as described in Section 7.
- Calendly: appointment scheduling (calendly.com/privacy).
- Skool: community platform (skool.com/privacy).
- Meta: WhatsApp messaging with coaching clients and, only where you have consented via our cookie banner, measuring our website advertising (facebook.com/privacy/policy).
- Google: email services via Google Workspace, and website analytics and advertising measurement where you have consented (policies.google.com/privacy).
Until November 2026, our app was run on the My PT Hub platform. Data held there is being moved to Scraler and will then be deleted from My PT Hub.
All processors are contractually required to protect your data to the same standard we do. We do not sell your data. Ever.
9. International data transfers
Scraler hosts app data in the European Union (Frankfurt, Germany), which the UK recognises as providing an adequate level of data protection. The app's AI features are processed in the United States, protected by the safeguards below.
Some of our other service providers are based outside the United Kingdom, including in the United States. Where we transfer your personal data outside the UK, we ensure it is protected by appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or UK adequacy regulations covering the receiving country (including the UK Extension to the EU-US Data Privacy Framework).
You can request more information about these safeguards by contacting us at team@iamdarrencooper.com.
10. Data retention
We keep your data for as long as your coaching relationship or app account is active, plus a reasonable period afterwards as required by law or legitimate business need.
- Client records: retained for 6 years after the end of the coaching relationship, in line with UK statutory limitation periods.
- Financial and transaction records: retained for 6 years, as required by UK tax law.
- Health data, including progress photos: deleted within 12 months of the end of your coaching relationship, unless you ask us to delete it sooner.
- App data (messages, check-ins, logs, photos and videos): deleted when your account is deleted. See Section 12.
- Marketing data: retained until you unsubscribe or withdraw consent.
11. Your rights
Under UK GDPR and the Data (Use and Access) Act 2025, you have the right to: access a copy of the personal data we hold about you, ask us to correct inaccurate data, request deletion of your data (the "right to be forgotten"), ask us to limit how we use your data, receive your data in a structured, machine-readable format, object to processing based on legitimate interests, and withdraw consent at any time for consent-based processing.
To exercise any of these rights, email team@iamdarrencooper.com. We will respond within one month.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
12. Account and data deletion
You can delete your account and the personal data linked to it at any time, in either of these ways:
In the app: open The Cooper Method app and go to Profile > Privacy & Security > Delete Account. Confirm using the link we email you, and your account and associated data are permanently deleted.
By email: email team@iamdarrencooper.com from the address linked to your account and ask for your account and data to be deleted. We will confirm when it is done, within one month.
Full details, including what we delete and what we have to keep, are on our Delete your account page.
When you delete your account, we delete the personal data associated with it, except where we are legally required to keep certain information, such as financial records, or need it for security or fraud prevention (see Section 10). We also ask our processors to delete it.
13. Data security
We take data security seriously. Data is encrypted in transit (HTTPS) across our website and app, stored on secure, access-controlled systems, and only Darren Cooper and authorised team members can access your data. We review our security practices regularly.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of it, and we will tell you without undue delay where the risk to you is high.
14. Cookies
We use cookies on our website. See our Cookie Policy for full details, including how to accept or reject non-essential cookies.
15. Adults only (18+)
Our services, website, and app are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. When you register or make a purchase, you confirm that you are 18 or older. If you believe someone under 18 has provided us with personal data, contact us at team@iamdarrencooper.com and we will delete it.
16. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this page shows the most recent update.
17. Contact
Questions? Concerns? Contact us:
Email: team@iamdarrencooper.com
Website: iamdarrencooper.com